Privacy Policy
Last updated: June 10, 2026
This Privacy Policy explains how ExploreLosAndes Spa (“Explore Los Andes”, “we”, “us” or “our”) collects, uses, stores and protects personal information when users visit our website, contact us, request information, make a booking, purchase a tour or interact with us through our official communication channels.
By using our website, submitting information, contacting us or booking any of our services, the user acknowledges that they have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that users voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Phone number
- Country of residence
- Billing information
- Booking details
- Tour dates
- Number of participants
- Special requests
- Emergency or operational information when required for the safe operation of an activity
- Any other information provided through forms, email, WhatsApp, checkout, direct communication or other official channels
We may also collect limited technical information automatically when users visit our website, such as IP address, browser type, device information, pages visited, approximate location, referral source and website usage data.
2. How We Use Personal Information
We may use personal information for the following purposes:
- To respond to inquiries and information requests
- To process bookings, purchases and payments
- To coordinate tours, activities, guides, transportation and logistics
- To communicate with customers before, during and after a service
- To send booking confirmations, updates, reminders or operational information
- To manage cancellations, refunds, rescheduling requests and customer service
- To improve our website, services and customer experience
- To comply with legal, tax, accounting, consumer protection or regulatory obligations
- To prevent fraud, misuse, security incidents or unauthorized transactions
3. Booking, Payment and Travel Information
When a customer books or purchases a service through our website or another official sales channel, we may collect and process the information necessary to manage the booking and provide the service.
Payment information may be processed by external payment providers. Explore Los Andes does not store full credit card numbers or complete payment credentials on its own systems.
Payment providers, banks or platforms may process personal and payment data according to their own privacy policies and security standards.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate correctly, improve website performance, analyze traffic, remember user preferences and support basic marketing or measurement tools.
Users may disable or manage cookies through their browser settings. However, some parts of the website may not function properly if cookies are disabled.
5. Third-Party Services
We may use third-party tools or service providers to operate our website, manage bookings, process payments, communicate with customers, analyze website traffic or provide marketing services.
These providers may include, but are not limited to:
- WordPress
- WooCommerce
- Elementor
- Payment processors such as PayPal, Mercado Pago, Stripe, WooCommerce Payments, Wise or similar platforms
- Email and marketing platforms such as Mailchimp
- Analytics or advertising tools such as Google Analytics, Google Ads or similar services
- WhatsApp, email providers and other communication tools
- Tourism, transportation, accommodation, ticketing, guide or local service providers when necessary to operate a booked service
We only share personal information with third parties when reasonably necessary to provide our services, manage bookings, comply with legal obligations, process payments, protect our rights or improve our operations.
6. Marketing Communications
If a user voluntarily subscribes to our newsletter, mailing list or marketing communications, we may use their email address or contact details to send updates, promotions, travel inspiration or information about our services.
Users may unsubscribe from marketing communications at any time by following the instructions included in the message or by contacting us directly.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal, tax, accounting or regulatory obligations, resolve disputes and maintain business records.
When personal information is no longer required, we may delete, anonymize or securely archive it, unless a longer retention period is required or permitted by law.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, online platform, email system or internet transmission is completely secure. Users should avoid sending highly sensitive information through unsecured channels unless strictly necessary.
9. International Users
Explore Los Andes is based in Chile, but our customers and website visitors may be located in different countries.
By using our website, contacting us or booking our services, international users understand that their information may be processed in Chile and may also be processed by third-party platforms or providers located in other countries, depending on the tools and services used.
10. Your Rights
Users may contact us to request access, correction, update or deletion of their personal information, subject to applicable legal requirements and any information that Explore Los Andes must retain for legal, tax, accounting, security, contractual or operational reasons.
Requests related to personal information must be sent in writing to our official contact email.
11. Links to External Websites
Our website may contain links to external websites, platforms or third-party services. Explore Los Andes is not responsible for the privacy practices, content or security of external websites.
Users should review the privacy policies of any external website or service they visit.
12. Changes to This Privacy Policy
Explore Los Andes may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, operational practices or third-party tools.
The updated version will be published on this page with a revised “Last updated” date.
13. Contact Information
For questions, requests or concerns related to this Privacy Policy or the processing of personal information, please contact us at:
WhatsApp: +56 9 8505 0814